Learn how to use Data Sources to connect your retailer data to SKUtrak
Data Sources
For SKUtrak to collect retailer data automatically on your behalf, you need to connect it to retailer systems.
These connections are called Data Sources. When you create a Data Source, you provide SKUtrak with the credentials required to access the data, and - once validated - it will start collecting your data automatically each morning.
Data Sources are managed on the "Data Sources" page, found under the Data Management icon in the top-right of the screen.
Data Source Statuses
You can see the status of your Data Sources in the top-right corner of each tile. The statuses are:
✅ Green tick: the Data Source is active and collecting data successfully
❗Red warning: the Data Source is failing and needs review
🔗Link icon: no Data Source has been created; follow the steps below to create one
Keeping your details up to date
It's important that you keep your Data Source details up-to-date. Some metrics are only made available by the retailer for a short period, so it is not always possible to go back later to collect the data.
Some retailer portals force you to reset your password after a set number of days for security reasons. When you reset your password, be sure to update SKUtrak at the same time. SKUtrak helps by sending you an advance email reminder when a reset is coming in the next seven days.
If your details fall out of date, SKUtrak will notify you immediately by email and through an alert in the app. The first day it fails to collect, it will notify your organisation's "Owner" and the "Data Source Owner". If it hasn't been resolved by day three, all other members of the organisation with the "Content Viewer" role for the affected retailer will also be notified.